Shipping policy
Last updated: October 4, 2026
1. Delivery Area
We currently only ship to addresses in Norway.
2. Shipping Rates
Flat-rate standard shipping to a parcel locker or pickup point is NOK 99.
Free standard shipping on orders over NOK 999.
Large and heavy items may have separate shipping rates and are excluded from the free shipping offer. The applicable shipping rate is always displayed at checkout before you complete your order.
If you order in-stock items and pre-order items in the same order, the entire order will be shipped together once all items are ready. If you would like to receive the in-stock items earlier, they must be ordered separately. Shipping is calculated for each order.
3. Order Processing
All in-stock items are prepared and shipped from Tromsø. Certain larger items and made-to-order items may be shipped directly from the supplier. If an item is shipped directly from the supplier, this will be stated on the product page before the order is placed.
Orders are processed on business days and shipped as soon as possible. Orders placed on weekends or public holidays are processed from the next business day, unless otherwise stated.
During periods of high demand, promotions or holidays, processing times may be slightly longer. Items shipped directly from a supplier may have different processing times and delivery methods than our in-stock items.
The estimated delivery time and any specific delivery terms will be stated on the product page or at checkout before the purchase is completed.
If an order contains both in-stock items and items shipped directly from a supplier, the order may be delivered in multiple separate shipments.
LilBi AS is the customer’s contracting party and point of contact for the entire order, including when an item is shipped directly from a supplier.
4. Delivery Time
Orders are normally processed within 1–3 business days. The estimated delivery time for the selected delivery method is displayed at checkout.
Delivery times are estimates and may vary depending on the delivery address, the carrier’s capacity, weather conditions and periods of high demand.
Once your order has been shipped, you will receive a shipping confirmation by email. Tracking information will be provided if available for the selected delivery method.
5. Carriers
We use several carriers, including Posten/Bring and PostNord.
Available delivery options, prices and estimated delivery times are displayed at checkout.
Delivery is subject to the carrier’s applicable terms and procedures.
6. Uncollected Parcels
If a parcel is not collected or accepted and is therefore returned to us, this is not automatically considered a valid exercise of the right of withdrawal. You must clearly inform us if you wish to exercise your right of withdrawal.
To the extent permitted by law, we may require reimbursement of documented costs associated with the shipping and return of an uncollected parcel.
7. Delays or Delivery Problems
If your order is delayed, damaged in transit or appears to have been lost, please contact us as soon as possible. We will investigate the matter with the carrier.
Please check that your delivery address is correct before completing your order. Contact us as soon as possible if you discover an error. We cannot guarantee that the address can be changed after the order has been shipped.
8. Contact Information
LilBi AS
Org. no. 937 881 339
Haakon VII's gate 8A
9011 Tromsø
Norway
Email: hello@lilbi.no
Website: lilbi.no